Shipping

We now offer free ground shipping on all orders! If you wish to rush your order, two day shipping is available for $30 and overnight shipping is available for $40.

We also offer same-day delivery for customers located in Atlanta as well as New York City. Place your order before 2p.m. EST, and you will receive your merchandise the same day for a flat rate of $25 per order.

**All fine jewelry purchased online must be shipped via next day for $40.

Domestic shipping (U.S. Only)

Returns

If, for any reason, you are not satisfied with your order, please return or exchange items within the time frame listed below. All items should be returned new, unused and unwashed with original tags and packaging. Returns that are damaged, worn, used or otherwise altered will not be accepted. Footwear must be returned with the original box enclosed inside the package.

  •     Full Refund: Items must be returned within 14 days of delivery date.
  •     Store Credit: Items must be returned within 30 days of delivery date.
  •     Exchange: Items must be returned within 14 days of delivery date.

** All items purchased online can be returned in-store at either our Atlanta location or New York location. In order to return or exchange merchandise, you will need to obtain a RETURNS MERCHANDISE NUMBER (RMA) within 7 days of receiving your order. To request an RMA simply email eshop@JeffreyNewYork.com and include the following information:

  •     Order Number
  •     Customer Name as it appears on the order
  •     Indicate if you wish to RETURN or EXCHANGE the merchandise. If you wish to EXCHANGE merchandise please indicate your original size as well as the size that you are exchanging for.

We are only able to offer size exchanges. To exchange an item for an alternate style, please return the merchandise for store credit and purchase the new item separately.

Once your RMA request email has been received, you will receive an RMA number, along with a RETURN SHIPPING LABEL. Please clearly mark the RMA number on the outside of the shipping box.

Return Policy

The following items are final sale: Cosmetics, fragrances, evening shoes, evening handbags, evening dresses, swimwear, lingerie, hosiery, underwear, sunglasses, hats, jewelry, watches and altered merchandise.

Sale

Sale merchandise will be final sale, and is not eligible for a refund, exchange, or store credit.

Sale price will be on selected items only.

Online discount has already been applied, sale prices are marked.

Payment

We currently accept the following types of payment: American Express, Discover, Mastercard and Visa.

 



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